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EDIT:
The devs are very receptive and they frequently inform players on what's ahead for the game. There was once where I reported a bug and I received a reply in less than a day! They also give out tenfold tickets for every new update.
While true it can be grindy but there's no pvp aspect so you can play at your own pace. 3* and 4* units/dragons in this game are actually viable if you decide to invest in them a bit. Heck, some of these units have broken skills that makes them more useful than some 5* or even allows budget team builds. For example, Melody (3* unit) in High Mercury trial.
Also, they are going to revamp the gacha system on April 25. Wyrmprints will not be in the pool anymore! Instead, you can obtain any wyrmprint you like by trading with Eldwater. They will also compensate any dupe adventurers you've obtained, so check the news for more info.
This update is absolutely insane and if this doesn't prove that Dragalia is the most generous game ever I don't know what is.
Genshin Impact
1.0A game with huge potential, obstructed by company greed. Once you reach AR30, the game becomes a barren wasteland. Progression is severely blocked by the abominable Resin system. Primogems becomes scarce to even care about chasing the new 5* when you can't even build them. The monetization is a disaster because you pay more than what you get. Mihoyo is not listening to their players since the CBT and they most likely won't till they see their revenue drop.